Privacy Policy

In this Privacy Policy, ‘us’, ‘we’, or ‘our’ means Oakwood Holdings PTY LTD (ABN 17 535 161 868). Oakwood Holdings PTY LTD owns and operates a number of pubs, bars, and restaurants in Melbourne, providing a range of food and beverage services as well as event venues.

At Oakwood Holdings, we are committed to respecting your privacy. This Privacy Policy sets out how we collect, use, store, and disclose your personal information. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode, and contact details.

We may update this Privacy Policy from time to time and recommend you review it periodically so that you are informed of any changes.

What personal information do we collect?

We may collect the following types of personal information:

Name
Email address
Telephone number and other contact details
Date of birth
Your photograph, video, and CCTV footage
Financial information such as bank or credit card details — these are held by a Level 1 PCI service provider to ensure they are kept secure; we do not see your full credit card number nor do we transmit it unless we are processing a payment over the phone or in person
Any additional information about you that you provide to us, including through your use of our venues, websites, online presence, or through other websites or accounts from which you permit us to collect information
Any other personal information that may be required to facilitate your dealings with us

How do we collect your personal information?

We may collect personal information directly from you or from third parties, including when you:

Make a reservation at one of our venues, either over the phone or through an online booking form (which may be hosted by a third party)
Register on our websites
Leave a business card at a venue
Redeem an offer at a venue
Attend a function at one of our venues and consent to your photograph being taken
Attend one of our venues where CCTV or security cameras are in use
Enter a competition run by us or with one of our partner advertisers
Make an accommodation booking at one of our venues
Communicate with us through correspondence, telephone calls, or email, or share information with us from other social applications, online services, or websites

Why do we collect, use and disclose personal information?

Our handling of your personal information will vary depending on how you engage with us. We may collect, hold, use, and disclose your personal information for the following purposes:

To enable you to make a reservation or booking at a venue
To provide you with our goods and services at a venue
To respond to your enquiry or otherwise send you information you request
To allow you to register to use one of our websites
To send you marketing and promotional messages and other information that may be of interest to you, including information sent by or on behalf of our business partners
To send you personalised ads and better measure advertising performance
To administer competitions or other promotional activities or events sponsored or managed by us or our business partners
To operate, protect, improve, and optimise our website, business, and user experience, such as performing analytics, conducting research, and for advertising and marketing
To ensure the safety of patrons and manage any incidents at our venues
To comply with our legal obligations, resolve disputes, and enforce agreements with third parties

We may also disclose your personal information to a trusted third party who may combine it with other information to develop anonymised consumer insights so we can better understand your preferences and interests.

Our use of your information

Generally, information you provide to us is used to deliver a product or service you have requested. We will not use your information to market to you unless we have your implied or express consent. For example, if you enquired about our venues or entered a promotion, we may infer your consent to receive marketing materials about those venues and services, or other venues and services we think may interest you.

If you receive electronic communications from us, we will always provide you with an opportunity to unsubscribe by emailing:

assistantsy@nhmbrockwell.com.au

To whom do we disclose your personal information?

We may disclose personal information as described in this Privacy Policy to:

Our employees and related bodies corporate
Third-party suppliers and service providers (including booking websites)
Professional advisers, dealers, and agents
Our existing or potential agents, business partners, or partners
Our sponsors or promoters of any competition we conduct
Anyone to whom our assets or businesses (or any part of them) are transferred
Specific third parties authorised by you to receive information held by us
Other persons, including government agencies, regulatory bodies, and law enforcement agencies, as required, authorised, or permitted by law

How do we hold your personal information?

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access to your personal information is restricted to our authorised employees, business partners, and service providers.

Copies of correspondence sent from websites that may contain personal information are stored as archives for record-keeping and backup purposes and are accessible only by authorised personnel.

However, we cannot guarantee the security of your personal information.

Using our websites, cookies and APIs

Our websites use cookies to provide a better experience. Cookies are small files that store information on your computer, mobile phone, or other device. They help increase security, store session IDs, and monitor single-user access. Aggregated, non-personal information may be used for analytics.

We also use third-party cookies and conversion APIs provided by Meta (Facebook/Instagram), Google, and other platforms for marketing purposes and conversion tracking. These tools help track purchases, form submissions, newsletter signups, and user interaction.

Links

Our websites may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

How can you access or correct your personal information?

You can access the personal information we hold about you by emailing our Privacy Officer below. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why.

We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

How can you request to delete your personal information and related data?

You can request for your personal information and data to be deleted, by emailing our Privacy Officer as detailed below.

If you are a member of Bridie O’Reilly’s App, you can also close your account within the app, which automatically deletes all personal information relating to your Bridie O’Reilly’s App account. To do this, navigate to settings within

The Bridie O’Reilly’s App and select Account Management.

How do you make a complaint?

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us by emailing our Privacy Officer as detailed below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website, available here.

Contact our Privacy Officer:
assistantsy@nhmbrockwell.com
(03) 9827 7788
462 Chapel St,
South Yarra, VIC 3141